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Citizenship returned incomplete. I suspect a clerical error at CPC's end, what now ?

AGENTOO7

Hero Member
Feb 2, 2016
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My application was returned to me (on March 31, 2021 and I've received it yesterday) stating that it was incomplete ; quote 'your application was dated after the date on which it was received in our office ( post-dated), unquote.

The date of my application was January 20, 2021. I had signed it and dropped it at a Canada post outlet on the same day. The receipt ( from Canada Post) shows the same date. The application was received at the Nova Scotia office on January 22, 2021 based on the tracking number that I was given and there is a proof of signature as well. However my application form (returned) bears a stamp in red that reads CPC SYDNEY , JAN 19 2021 RECEIVED. I think this was the reason why it was returned to me in the first place. From what I deduce it's possibly because of a human error as the adjustable stamp date was not changed at their end ( clerical error ) . What options do I have now ?

1. Shoot back the returned application with an LOA, the proof of receipt from Canada post along with the copy of the signature (of a CPC employee) and request them to place me in queue as a Jan 2021 applicant ( treat it as it was complete on March 31, 2021, based on the date of the letter from CPC) .

2. Switch to online application, although I lost time and just hope that online get processed faster (? ) Theoretically appears better than freshly submitting a paper application. Or do both 1 and 2.



Your thoughts are much appreciated.
 
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sookie85

Hero Member
Apr 30, 2014
380
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Kosovo
Visa Office......
Vienna
NOC Code......
2174
Pre-Assessed..
Yes
App. Filed.......
02-01-2015
Nomination.....
09-05-2015
AOR Received.
07-08-2015
File Transfer...
07-08-2015
Med's Request
26-05-2016
Med's Done....
13-06-2016
Interview........
09-05-2016
Passport Req..
28-07-2016
VISA ISSUED...
09-08-2016
Hi,

Personally, I'd go with option 1. Write a cover letter and explain everything, and ask them to place you in queue as a Jan 21 applicant. It is clearly their mistake. Good luck!
 
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salem10

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Yes
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10-05-2010
Doc's Request.
Nov 02, 2010
AOR Received.
May 19, 2011 from buffalo
IELTS Request
submitted writtin sample (accepted)
Med's Request
April 14, 2012
Med's Done....
June 10, 2011, again in May 02, 2012 -medical furtherance June29-2012
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waived
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Waiting
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Waiting
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Hi,

Personally, I'd go with option 1. Write a cover letter and explain everything, and ask them to place you in queue as a Jan 21 applicant. It is clearly their mistake. Good luck!
It’s better to sign today and send it tomorrow. Why fighting for few weeks. That is also mistake from you. You could wait for few extra days after you are eligible sign it and send it one day after. Rush is not good.
 

salem10

Hero Member
Jul 6, 2010
438
75
Ontario, since 2006
Visa Office......
Buffalo
NOC Code......
0711/4131/4121
Pre-Assessed..
Yes
App. Filed.......
10-05-2010
Doc's Request.
Nov 02, 2010
AOR Received.
May 19, 2011 from buffalo
IELTS Request
submitted writtin sample (accepted)
Med's Request
April 14, 2012
Med's Done....
June 10, 2011, again in May 02, 2012 -medical furtherance June29-2012
Interview........
waived
Passport Req..
Waiting
VISA ISSUED...
Waiting
LANDED..........
20-06-2015
It’s better to sign today and send it tomorrow. Why fighting for few weeks. That is also mistake from you. You could wait for few extra days after you are eligible sign it and send it one day after. Rush is not good.
Also what proof you have? A receipt from post Canada could be for any thing else. The envelope could be for anything else. That is my recommendation.
 

AGENTOO7

Hero Member
Feb 2, 2016
217
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Also what proof you have? A receipt from post Canada could be for any thing else. The envelope could be for anything else. That is my recommendation.

Well the receipt from Canada Post dated Jan 20 , 2021 with a tracking number and mailing address for the envelope. A signature proof for the envelope and the tracking details that show delivery on Jan 22, 2021. It's not possible for the envelope to be shipped on Jan 19, 2021 as I dropped it on Jan 20, 2021 at the Canada post outlet.
 

AGENTOO7

Hero Member
Feb 2, 2016
217
50
Hi,

Personally, I'd go with option 1. Write a cover letter and explain everything, and ask them to place you in queue as a Jan 21 applicant. It is clearly their mistake. Good luck!
Dont you think online application has a better chance for faster approval?
 

dpenabill

VIP Member
Apr 2, 2010
6,435
3,183
At the risk of elaborating far more than necessary . . . since, after all, @salem10 says what needs to be said. Especially this "Rush is not good." A lot more true than many acknowledge.

My application was returned to me (on March 31, 2021 and I've received it yesterday) stating that it was incomplete ; quote 'your application was dated after the date on which it was received in our office ( post-dated), unquote.

The date of my application was January 20, 2021. I had signed it and dropped it at a Canada post outlet on the same day. The receipt ( from Canada Post) shows the same date. The application was received at the Nova Scotia office on January 22, 2021 based on the tracking number that I was given and there is a proof of signature as well. However my application form (returned) bears a stamp in red that reads CPC SYDNEY , JAN 19 2021 RECEIVED. I think this was the reason why it was returned to me in the first place. From what I deduce it's possibly because of a human error as the adjustable stamp date was not changed at their end ( clerical error ) . What options do I have now ?

1. Shoot back the returned application with an LOA, the proof of receipt from Canada post along with the copy of the signature (of a CPC employee) and request them to place me in queue as a Jan 2021 applicant ( treat it as it was complete on March 31, 2021, based on the date of the letter from CPC) .

2. Switch to online application, although I lost time and just hope that online get processed faster (? ) Theoretically appears better than freshly submitting a paper application. Or do both 1 and 2.

Your thoughts are much appreciated.
I do not give advice . . . but I can say . . .

If you have been IN Canada in the meantime, and you correspondingly have a bigger margin over the minimum physical presence requirement now as a result, it's an easy call: submit a new application, paper or online.

There is little or no indication that the date of arrival, for the application arriving at IRCC, establishes any fixed position "in the queue," so to say. That is, assuming it is possible to get IRCC to recognize there was an error at their end (and I also agree with @salem10 about the difficulty establishing that) and that the application should have been processed as originally submitted, from that there is little or nothing to be gained in terms of how soon the application will be processed compared to a new application.

Hi,

Personally, I'd go with option 1. Write a cover letter and explain everything, and ask them to place you in queue as a Jan 21 applicant. It is clearly their mistake. Good luck!
Yeah Good Luck with that indeed!

For context: all signs point to no fixed "queue" based on date of arrival . . . yes, relative how things go generally, applications will typically be processed in terms of the next-step in the procedure in the order of arrival, arrival into that queue. But there is a separate queue for every next-step and as soon as an application has any action taken on it, it goes to a new queue, the back of the line in that queue. No indication that IRCC officials open-the-queue, so to say, to insert an application to some point in the queue where one could argue it belongs. It's a bureaucracy.
 

AGENTOO7

Hero Member
Feb 2, 2016
217
50
At the risk of elaborating far more than necessary . . . since, after all, @salem10 says what needs to be said. Especially this "Rush is not good." A lot more true than many acknowledge.



I do not give advice . . . but I can say . . .

If you have been IN Canada in the meantime, and you correspondingly have a bigger margin over the minimum physical presence requirement now as a result, it's an easy call: submit a new application, paper or online.
Thanks for your reply. In regard to the physical presence, there is no issue to begin with. I don't think accruing greater physical presence has anything to do with this.

There is little or no indication that the date of arrival, for the application arriving at IRCC, establishes any fixed position "in the queue," so to say. That is, assuming it is possible to get IRCC to recognize there was an error at their end (and I also agree with @salem10 about the difficulty establishing that) and that the application should have been processed as originally submitted, from that there is little or nothing to be gained in terms of how soon the application will be processed compared to a new application.


Yeah Good Luck with that indeed!

For context: all signs point to no fixed "queue" based on date of arrival . . . yes, relative how things go generally, applications will typically be processed in terms of the next-step in the procedure in the order of arrival, arrival into that queue. But there is a separate queue for every next-step and as soon as an application has any action taken on it, it goes to a new queue, the back of the line in that queue. No indication that IRCC officials open-the-queue, so to say, to insert an application to some point in the queue where one could argue it belongs. It's a bureaucracy.
IRCC states that the processing starts from the day the application arrived in mail room. Going by the current processing standard ( pre Covid) of 12 months, i would loose the advantage of atleast 3 months for a clerical error.
 
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sookie85

Hero Member
Apr 30, 2014
380
84
Kosovo
Visa Office......
Vienna
NOC Code......
2174
Pre-Assessed..
Yes
App. Filed.......
02-01-2015
Nomination.....
09-05-2015
AOR Received.
07-08-2015
File Transfer...
07-08-2015
Med's Request
26-05-2016
Med's Done....
13-06-2016
Interview........
09-05-2016
Passport Req..
28-07-2016
VISA ISSUED...
09-08-2016
Dont you think online application has a better chance for faster approval?
Hi,

I am assuming that once IRCC agent finds out about the mistake, s/he will place your app. in the Jan queue and issue an AoR within a few days so in this case you'll save at least 2-3 months of waiting period. Explain everything in details in your cover letter and you'll be just fine.
 

dpenabill

VIP Member
Apr 2, 2010
6,435
3,183
As I previously cautioned, the explanation tends to elaborate more than is necessary.

The gist of my previous post was largely to explain and reinforce what @Seym nailed: best approach is to submit a new application.

Fairly simple.

If you understand that, no need to wrestle with my clumsy attempts to explain things. But, in case you want to consider the explanation . . .

In regard to the physical presence, their is no issue to begin with. I dont think accruing greater physical presence has anything to do with this.
A bigger margin over the minimum presence requirement is simply insurance . . . not just in terms of outcome, but in terms of reducing the risk of RQ-related non-routine processing, and in terms of just overall making a stronger case, a better impression. For most qualified applicants (for whom there is no doubt about the outcome) it is mostly about the latter, about making a better impression, a stronger case, about reducing the risk a total stranger bureaucrat will have questions and initiate non-routine processing that will result in longer processing timelines, potentially a lot longer timeline.

Simply this: applying with a bigger margin is better, at least usually. Make no mistake, a better impression can matter.

That is, if you have been in Canada in the meantime, and you correspondingly have a bigger margin over the minimum physical presence requirement now as a result, that is enough to easily tip the scales toward submitting a new application rather than trying to wrangle a better spot in the queue (which is NOT likely anyway) with the original application.

If you are not persuaded that a bigger margin matters much, that's your call. You might consider, however, reading some topics here where tales of woe are told by QUALIFIED applicants bogged down in non-routine processing.

IRCC states that the processing starts from the day the application arrived in mail room. Going by the current processing standard ( pre Covid) of 12 months, i would loose the advantage of at least 3 months for a clerical error.
Well, you sort of, only sort of, have suffered the disadvantage of losing three months. The actual timeline varies considerably and many other factors influence how it goes, and especially now those "three months" are not likely to make much difference.

Nonetheless, there is NO WAY to regain three months. And it largely does not matter. How long it will take to process your personal application will depend on many, many other factors, although of course a key factor depends on when you get a complete application into process . . . and the timeline going forward will NOT be influenced much if at all by whether IRCC processes the original application or a new application. You may not believe this. I offer it for what it is worth. But the odds are high that regardless which approach you take, overall it will take just as much longer from now to reach the oath . . .
. . . noting, however, if IRCC does not accept your explanation, that would mean another period of delay just getting an application into the actual processing stream.

Leading to . . .

I am assuming that once IRCC agent finds out about the mistake, s/he will place your app. in the Jan queue and issue an AoR within a few days so in this case you'll save at least 2-3 months of waiting period.
There is NO such thing as a January queue.

And again, there is a new, separate queue for each step of the process. The only exception is urgent processing. A separate matter.

It is kind of like getting in a line of traffic on the highway. If something causes you to pull over, best you can do is get back into the stream of traffic sooner rather than later . . . there is no way to get back into line where you were.


Beyond that . . . It warrants being clear about a few things:

-- the "processing standard" of 12 months is generally irrelevant, and currently basically meaningless, and actual processing timelines are now well beyond that, even for the best, fastest, smooth-going applications.​
-- -- in contrast, for applications encountering any non-routine processing, it will not be at all surprising if the median timeline is significantly longer than two years.​
-- -- ironically, before Covid-19, MOST applications, meaning more than half, were apparently being processed in four to eight months, well less than the "standard;" when I went through the process, the "standard" was 18 months, but mine only took 8 months and for many I took the oath with, it only took 6 months . . . but now, as has happened due to other situational circumstances in the past, actual processing timelines have once again gone long and are going longer and longer.​
-- as I previously noted, it is not as if the application is given a queue number based on its original date of arrival; there is NO way your application will be returned to be in a queue with applications which already have AOR status and were received the date yours was originally received. That is NOT going to happen. Not how it works. In fact --​
-- -- the BEST that can happen is that the application gets into the queue for the next-step sooner than a new application would; but that will still be AFTER all the other applications which have already received AOR to-date; this could be ahead of other applications so far received but not yet screened for completeness, but will still be behind all those received after the original date yours arrived which have in the meantime gotten AOR, BUT​
-- -- again, there is a risk an attempt to get IRCC to process the original application, as is, will either fail, putting you through this process of submitting an application again, or otherwise itself trigger non-routine processing, and thus potentially result in a significantly longer processing timeline​
-- -- to be clear about the "best" that can happen: IF IRCC processes your resubmitted, original application, concurrent with how it processes most incomplete applications, in which the applicant needs to add this or that, there is a fair likelihood that these go into a queue to be screened sooner than newly arriving applications . . . so this cuts some of the processing timeline between actual arrival at CPC-Sydney and AOR, but net gain is not much . . .​
 

sookie85

Hero Member
Apr 30, 2014
380
84
Kosovo
Visa Office......
Vienna
NOC Code......
2174
Pre-Assessed..
Yes
App. Filed.......
02-01-2015
Nomination.....
09-05-2015
AOR Received.
07-08-2015
File Transfer...
07-08-2015
Med's Request
26-05-2016
Med's Done....
13-06-2016
Interview........
09-05-2016
Passport Req..
28-07-2016
VISA ISSUED...
09-08-2016
As I previously cautioned, the explanation tends to elaborate more than is necessary.

The gist of my previous post was largely to explain and reinforce what @Seym nailed: best approach is to submit a new application.

Fairly simple.

If you understand that, no need to wrestle with my clumsy attempts to explain things. But, in case you want to consider the explanation . . .



A bigger margin over the minimum presence requirement is simply insurance . . . not just in terms of outcome, but in terms of reducing the risk of RQ-related non-routine processing, and in terms of just overall making a stronger case, a better impression. For most qualified applicants (for whom there is no doubt about the outcome) it is mostly about the latter, about making a better impression, a stronger case, about reducing the risk a total stranger bureaucrat will have questions and initiate non-routine processing that will result in longer processing timelines, potentially a lot longer timeline.

Simply this: applying with a bigger margin is better, at least usually. Make no mistake, a better impression can matter.

That is, if you have been in Canada in the meantime, and you correspondingly have a bigger margin over the minimum physical presence requirement now as a result, that is enough to easily tip the scales toward submitting a new application rather than trying to wrangle a better spot in the queue (which is NOT likely anyway) with the original application.

If you are not persuaded that a bigger margin matters much, that's your call. You might consider, however, reading some topics here where tales of woe are told by QUALIFIED applicants bogged down in non-routine processing.



Well, you sort of, only sort of, have suffered the disadvantage of losing three months. The actual timeline varies considerably and many other factors influence how it goes, and especially now those "three months" are not likely to make much difference.

Nonetheless, there is NO WAY to regain three months. And it largely does not matter. How long it will take to process your personal application will depend on many, many other factors, although of course a key factor depends on when you get a complete application into process . . . and the timeline going forward will NOT be influenced much if at all by whether IRCC processes the original application or a new application. You may not believe this. I offer it for what it is worth. But the odds are high that regardless which approach you take, overall it will take just as much longer from now to reach the oath . . .
. . . noting, however, if IRCC does not accept your explanation, that would mean another period of delay just getting an application into the actual processing stream.

Leading to . . .



There is NO such thing as a January queue.

And again, there is a new, separate queue for each step of the process. The only exception is urgent processing. A separate matter.

It is kind of like getting in a line of traffic on the highway. If something causes you to pull over, best you can do is get back into the stream of traffic sooner rather than later . . . there is no way to get back into line where you were.


Beyond that . . . It warrants being clear about a few things:

-- the "processing standard" of 12 months is generally irrelevant, and currently basically meaningless, and actual processing timelines are now well beyond that, even for the best, fastest, smooth-going applications.​
-- -- in contrast, for applications encountering any non-routine processing, it will not be at all surprising if the median timeline is significantly longer than two years.​
-- -- ironically, before Covid-19, MOST applications, meaning more than half, were apparently being processed in four to eight months, well less than the "standard;" when I went through the process, the "standard" was 18 months, but mine only took 8 months and for many I took the oath with, it only took 6 months . . . but now, as has happened due to other situational circumstances in the past, actual processing timelines have once again gone long and are going longer and longer.​
-- as I previously noted, it is not as if the application is given a queue number based on its original date of arrival; there is NO way your application will be returned to be in a queue with applications which already have AOR status and were received the date yours was originally received. That is NOT going to happen. Not how it works. In fact --​
-- -- the BEST that can happen is that the application gets into the queue for the next-step sooner than a new application would; but that will still be AFTER all the other applications which have already received AOR to-date; this could be ahead of other applications so far received but not yet screened for completeness, but will still be behind all those received after the original date yours arrived which have in the meantime gotten AOR, BUT​
-- -- again, there is a risk an attempt to get IRCC to process the original application, as is, will either fail, putting you through this process of submitting an application again, or otherwise itself trigger non-routine processing, and thus potentially result in a significantly longer processing timeline​
-- -- to be clear about the "best" that can happen: IF IRCC processes your resubmitted, original application, concurrent with how it processes most incomplete applications, in which the applicant needs to add this or that, there is a fair likelihood that these go into a queue to be screened sooner than newly arriving applications . . . so this cuts some of the processing timeline between actual arrival at CPC-Sydney and AOR, but net gain is not much . . .​
Hi,

Did not read all your post as it is too lengthy. I am speaking from my own experiences. I have emailed my app. back in Sept. 2020. Application returned on Dec. 01 as incomplete (missing some checkmarks in prohibition section). I checked those boxes and mailed everything back to IRCC Sydney on Dec. 02. It got delivered on Dec. 5th. The agent was very kind and placed me back on Sept. queue, issued AoR Dec. 8th, In Process Dec. 18th.

@ OP, do as you think it's best. Writing a one pager cover letter and explaining everything to the officer won't do any harm at all. Mail your app. as soon as you can. Do not listen to the 'experts' here as they elaborate too much and say nothing relevant to the topic or question.

Best,
S.
 

AGENTOO7

Hero Member
Feb 2, 2016
217
50
Hi,

Did not read all your post as it is too lengthy. I am speaking from my own experiences. I have emailed my app. back in Sept. 2020. Application returned on Dec. 01 as incomplete (missing some checkmarks in prohibition section). I checked those boxes and mailed everything back to IRCC Sydney on Dec. 02. It got delivered on Dec. 5th. The agent was very kind and placed me back on Sept. queue, issued AoR Dec. 8th, In Process Dec. 18th.

@ OP, do as you think it's best. Writing a one pager cover letter and explaining everything to the officer won't do any harm at all. Mail your app. as soon as you can. Do not listen to the 'experts' here as they elaborate too much and say nothing relevant to the topic or question.

Best,
S.

Thank you. That's what I think as well. Just another quick question: In my returned application checklist wasn't there. I 've sent it with my initial application. DO you think that I need to add the checklist and send again or is that not necessary?
 

sookie85

Hero Member
Apr 30, 2014
380
84
Kosovo
Visa Office......
Vienna
NOC Code......
2174
Pre-Assessed..
Yes
App. Filed.......
02-01-2015
Nomination.....
09-05-2015
AOR Received.
07-08-2015
File Transfer...
07-08-2015
Med's Request
26-05-2016
Med's Done....
13-06-2016
Interview........
09-05-2016
Passport Req..
28-07-2016
VISA ISSUED...
09-08-2016
Thank you. That's what I think as well. Just another quick question: In my returned application checklist wasn't there. I 've sent it with my initial application. DO you think that I need to add the checklist and send again or is that not necessary?
IRCC kept my checklist as well, however, I printed and sent it back again. Good luck!
 
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softwaretesting

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AGENTOO7

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Feb 2, 2016
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IRCC kept my checklist as well, however, I printed and sent it back again. Good luck!
I don't intend to bug you but I have one more question. I just realized that some of the supporting documents from my application are not very clear although legible. I was wondering if I can take the opportunity to replace them with more clear copies ( no change in the data or document type) and send it. Also, i realized that holes were punched in each of the pages. If I proceed this way, do I need to punch holes in the copies that I intend to swap or merely attach them ?
 
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