Hi Jenny, great to hear that. We also got a refusal due to a missing document. We lived in Victoria, Australia for a while and apparently we should have got a letter from VicRoads indicates that we never held a victorian driver license. VO didn't consider our PCC from the Australian government and refused immediately. But also the letter says like your: `A full review of your application was not performed`.Hi soheilhs, So my case has been reopened after a second review and my account now says medical exam passed. but other documents are under review. they have asked me to repay the fee they refunded.
If they have given us a couple of days, we could provide the document as I am expecting to get it today or tomorrow(already requested from vicroads).
So my question is how did you handle the process?
When did you get refusal?
When did you submit an inquiry for reconsideration? And how?
When did you get the response for this? And how has that happened? Did they open your application and give you time to provide another document?