I really need help Im so hearth broken right now
I am a Nicaraguan citizen, I've lived in Nicaragua since i was born in 1987 until 2012, then i moved for two years to Costa Rica and then moved back to Nicaragua and been living there ever since, i had 460 on my EEP, got my AOR on Jan 20th this year along with my eAPR, I uploaded a police certificate from Costa Rica and a police certificate from Nicaragua as required in the check list
Both documents were translated to English and translations were submitted too, one quick clarification the police certificate which was issued to me in Nicaragua in January covers my entire criminal background since i turned 18 til day of issuing. I truly don´t know what else to do since that is the only police certificate available in Nicaragua
I got this letter yesterday
Immigration, Refugees and Citizenship Canada (IRCC) has reviewed your application for permanent residence. We have determined that your application does not meet the requirements of a complete application as described in sections 10 and 12.01 of the Immigration and Refugee Protection Regulations. Your application is rejected for being incomplete.
Specifically, your application does not include the following elements:
- Police Certificate:
o The Police certificate, from NICARAGUA was not provided. A Court Certificate is required with the Certificado de Conducta or Récord de Policía. This document is required based on address/background history from 1989/04/01 to 2012/07/06 and 2014/05/25 to 2019/03/20. It appears you resided six months or more in a row in that country.
NOTE: You did not provide a letter of explanation and proof of submission for this Police Certificate.
Note: A full review of your application was not performed. There may be other elements, not identified above, which may also be missing or incomplete.