What? The few times I called were around 3pm Mountain time, and usually get through at the second or third try. If everyone keeps saying you should call right when they open the lines, that will be the busiest moment lol. There's no recipe. Just call whenever works for you.Hi, if you don’t get in first thing in the morning (8 am their time) actually start calling 7:54. Then forget about it. 8 am sharp calling is the only way.