Hello, IRCC agent who picked up my call
Everyone here has put major decisions in their life on hold. I personally want to quit my job where my boss harasses me and move on to something else but I can't do that because it's his name on the reference letter. If I quit and IRCC calls him to verify, he might lie and deny my experience just to spite me. I can't quit until I know my eligibility has conclusively passed. So I put on a nice face every day and put up with bull$hit every single day.
Oh, I know it's going to be a good year or two before I get to step into the dreamland of nice people that is Canada. Trust me when I say I rather not talk to people like him, who feel "annoyed" and "upset" when I call to know the status of something that I paid for, especially when this status can be easily put on their website so that the helpline can be used for actual emergencies. I am in no hurry to step on that plane and can wait for a few years. I just want some answers so that I can plan my life accordingly and put my mind at ease.
You can't take it out on FSW-O people and blame us for IRCC incompetence and their f****d up system. The people working in the call center aren't the one approving the applications anyway.