I didnt send any email and just waited. I got itenary request from CIC in a week. You might not be required to complete biometric and once you recieve your itenary just book the flights for your travellers and keep in mind travel date should be with in one month of PHAC letter date.
Thank you for info soomeet. I got email from IRCC. They are again asking Biomatric. Here is the detail they mentioned in the email ( in my IRCC account update)
" Good day,Please be advised you have not submitted all the required documents for us to assess your eligibility to be exempt from the restrictions to travel to Canada. Therefore, we are unable to process your request.
If you wish to continue applying for an Authorization for Exemption from Canadian Travel Restrictions for the Purpose of Family Reunification, you need to resubmit your request and include the missing document(s):
(1) Biometrics .
We understand delays in obtaining them due to VAC closures. Please complete your biometric once your nearest biometricscollection service point is open.Once obtained, please resubmit your request to us by writing to
IRCC.COVID-TravelExemptions-Exemptionsdevoyage-COVID.IRCC@cic.gc.ca. In your email, please provide the following in the subject line and the body of the email: PHAC, your application number and UCI. "
so why did they ask Biometric even if we submitted PHAC approval ?
Did u get itinary request from CIC or IRCC ?
Did your parents completed biometri in past and just needed exemption for travelling or your parents were applied visitor visa first time ?