Rejection letter for PR application because of Australian Police Clearance Certificate

[NaziShah]

Hi all,
need an urgent advice; i submitted my PR application to IRCC through express entry on October 8 through provincial nomination SINP). However, received a rejection letter from IRCC today stating the reason; ''‘Police Certificate: The Police certificate from Australia that you provided with your application is not acceptable. Please consult our website in order to determine the required document. https://www.canada.ca/en/immigration-refugees-citizenship/services/application/medical-police/police-certificates/how.html’.
When i carefully read this page again today, I realized that i provided them correct police clearance certificate but i didn't provide them the letter (as mentioned on website) from Victoria roads authority (as i stayed in Melbourne, Victoria) stating that i never held a driving license during my stay in Melbourne.
I am also surprised that they sent me letter of rejection instead of returned application.
Moreover, the letter also mentions about creating new express entry profile as my present profile has canceled and becomes invalid (as per IRCC letter and present status shown on profile). This is where I am also concerned as per my knowledge, this is not in line with the Canadian statutes.
Now what should i do?
1. write the IRCC for consideration of review based on above reasons and side by side inform SINP? Apply for vicroads letter (which i already did today) and wait for response from IRCC
or
2. create another express entry profile straight away and ask SINP to link nomination letter to new EE, get new ITA and submit complete application again

Looking forward to advice and thanks in advance,
Nazi

 

[scylla]

Hi all,
need an urgent advice; i submitted my PR application to IRCC through express entry on October 8 through provincial nomination SINP). However, received a rejection letter from IRCC today stating the reason; ''‘Police Certificate: The Police certificate from Australia that you provided with your application is not acceptable. Please consult our website in order to determine the required document. https://www.canada.ca/en/immigration-refugees-citizenship/services/application/medical-police/police-certificates/how.html’.
When i carefully read this page again today, I realized that i provided them correct police clearance certificate but i didn't provide them the letter (as mentioned on website) from Victoria roads authority (as i stayed in Melbourne, Victoria) stating that i never held a driving license during my stay in Melbourne.
I am also surprised that they sent me letter of rejection instead of returned application.
Moreover, the letter also mentions about creating new express entry profile as my present profile has canceled and becomes invalid (as per IRCC letter and present status shown on profile). This is where I am also concerned as per my knowledge, this is not in line with the Canadian statutes.
Now what should i do?
1. write the IRCC for consideration of review based on above reasons and side by side inform SINP? Apply for vicroads letter (which i already did today) and wait for response from IRCC
or
2. create another express entry profile straight away and ask SINP to link nomination letter to new EE, get new ITA and submit complete application again

Looking forward to advice and thanks in advance,
Nazi

Your application was refused since it was incomplete. Since there was no error on the part of IRCC a reconsideration request most likely won't work. I would go with option #2.

 

[NaziShah]

Your application was refused since it was incomplete. Since there was no error on the part of IRCC a reconsideration request most likely won't work. I would go with option #2.

Thanks for reply. Actually i am bit confused as the rejection reason is police certificate and IRCC didn't mention about the letter from Victoria Roads Authority. Police certificate which i provided was the required certificate, but only letter of no driver license ever held was missing. So may be if write to IRCC, they will clarify?

 

[Naturgrl]

They don’t have to clarify in your letter as it is on the website & it was up to you to provide the correct documents. You must review everything before submission. There is no error on their part as outlined in R.10 of the Immigration and Refugee Protection Regulations. Create another express entry profile.
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/medical-police/police-certificates/how/australia.html

 

[m.nauman.a]

Hi All.
This is getting interesting. I got the exact same rejection reason, "Police Certificate: The Police certificate from Australia that you provided with your application is not acceptable. Please consult ...". Now i lived in NSW hence i dont need any such letter that is req'd for Victoria as mentioned above.
@NaziShah did u find a way out? Can you help me with what worked for you?
Thanks in advance

 

[NaziShah]

Hi All.
This is getting interesting. I got the exact same rejection reason, "Police Certificate: The Police certificate from Australia that you provided with your application is not acceptable. Please consult ...". Now i lived in NSW hence i dont need any such letter that is req'd for Victoria as mentioned above.
@NaziShah did u find a way out? Can you help me with what worked for you?
Thanks in advance

Hi. I had to get ''never held a driver license certificate' from Vic Roads and then re-applied. Yesterday, I got BIL so seems it worked out this time for me.

 

[m.nauman.a]

Hi. I had to get ''never held a driver license certificate' from Vic Roads and then re-applied. Yesterday, I got BIL so seems it worked out this time for me.

Thanks. I have attached the picture of police certificate. Can you please confirm how is should look like?
Should it have the title Overseas Visa - Supply to a Country Other than Australia - Name Check Only? I know that the Canada immigration wants a certificate with name Standard Disclosure – Name check only but I followed the steps mentioned on the canada.ca website, which is applying for police certificate using:
1- Purpose type: “Commonwealth Employment / Purpose”
2- Purpose of Check: “35 – Overseas employment/visa – for supply to a country other than Australia”
then the attached police certificate is what I got.

 

[NaziShah]

this is perfect but you need to get never held the driver license certificate as well if you lived in Vitoria or NSW.

 

[m.nauman.a]

Perfect, thanks. And for this letter from Queensland and Victoria, do we have to apply through the same link that is mentioned on the canada.ca website?

 

[m.nauman.a]

And because I have not lived in either Queensland or Victoria, this additional letter requirement doesn't apply on me. But to be on safe side, i will still get these letters (if i can) and will submit it

 

[NaziShah]

And because I have not lived in either Queensland or Victoria, this additional letter requirement doesn't apply on me. But to be on safe side, i will still get these letters (if i can) and will submit it

For Victoria, you can use, following email address:
demerits@roads.vic.gov.au

 

[NaziShah]

For Victoria, you can use, following email address:
demerits@roads.vic.gov.au

then i really don't know what would be the reason for rejection of your application. Hope other members can help you in this regard.

 

[NaziShah]

then i really don't know what would be the reason for rejection of your application. Hope other members can help you in this regard.

Wherever you stayed in Australia, did you had driver license?

 

[m.nauman.a]

Wherever you stayed in Australia, did you had driver license?

Yeah, i had NSW driver's license

 

[FADII885]

@m.nauman.a

Yeah, i had NSW driver's license

Dear Nauman did you figure it out the reason of your rejection because your police certificate seems okay ? i GOT the exact same police certificate and i followed exact same instructions of IRCC.