The payment isn't the issue but the acknowledgement and processing. Paid for SMS notification and notified them promptly but nothing happened. This VFS matter is tiring. I got all the info I needed for submission here cos they chose to reply me so late. sigh*...newayz if i recall, i think i submitted Dec 11th.
I think that's what it means, go to the site they referred you to and pay for your return courier. Please when did you submit your passport?