Hello everyone,
I need help with the selection of the right NOC code for one of my work-experience that I would be seeking points. This is very critical for me as I would be crossing the EE threshold score only with this job also counted. Basically, I was working with a company that had a SaaS (Software as a Service) product and would help the our customer with pricing related data. I was a individual contributor and did not have a team reporting to me. My main responsibilities were as follows (i copied them from various job descriptions I found online and in-line with what I actually did):
1. Customer Onboarding --> Educating customers on how to use your product. Onboarding should focus on features they need to learn, based on the projects they aim to complete. This way, they can get up to speed as fast as possible and be one step closer to achieving their goals.
2. Follow up on renewals. The job of the CSM is to create loyal, repeat customers instead of one time users. This is why renewals are key for this position. CSMs should keep track of customer product expiration dates -- whether they be monthly, quarterly, or annually -- and follow up with customers to renew their contracts. Without following up, you risk potential churn which impacts your customer retention rates. I was responsible for a renewal rate of my customers and it was my KPI as well
3. Cross-functional collaboration with Sales, Engineering and Product Teams for upsell and delivery issues. Proactively identify potential issues and work with cross functions to build solutions to reduce these issues. This would help identify new features that can be customized for our customers and developed for them. I would be the liason and the voice of the customer internally to translate the customer's said/unsaid needs to the engineering and product teams. Influence the product roadmap based on our core users’ needs.
4. Working cross-functionally with internal teams to help address open customer requests.
5. Reporting : Report to executives and the board on past results and renewals and upsell forecasts, e.g. through dashboards and presentations
6. Analysis : Track leading indicators of renewals and upsell, and analyze them to understand what's going well and what's not
7. NPS : Run NPS program for clients along with VP CSM and Marketing team
8. Relay customer feedback to the Product team
9. Align with the Support team on resolution of major cases and report bugs to the Engineering team
Some actual background about the software: It was a software that would gather pricing information of competitors of a particular hotel brand (mariott etc.), airlines, cab rental companies and feed it to them to make real time pricing decisions to be giving the most attractive price point to their customers.
My application is stuck because of this one issue. I see a mix of NOC codes that would satisfy this, can someone please help here?
Thanks a lot!
I need help with the selection of the right NOC code for one of my work-experience that I would be seeking points. This is very critical for me as I would be crossing the EE threshold score only with this job also counted. Basically, I was working with a company that had a SaaS (Software as a Service) product and would help the our customer with pricing related data. I was a individual contributor and did not have a team reporting to me. My main responsibilities were as follows (i copied them from various job descriptions I found online and in-line with what I actually did):
1. Customer Onboarding --> Educating customers on how to use your product. Onboarding should focus on features they need to learn, based on the projects they aim to complete. This way, they can get up to speed as fast as possible and be one step closer to achieving their goals.
2. Follow up on renewals. The job of the CSM is to create loyal, repeat customers instead of one time users. This is why renewals are key for this position. CSMs should keep track of customer product expiration dates -- whether they be monthly, quarterly, or annually -- and follow up with customers to renew their contracts. Without following up, you risk potential churn which impacts your customer retention rates. I was responsible for a renewal rate of my customers and it was my KPI as well
3. Cross-functional collaboration with Sales, Engineering and Product Teams for upsell and delivery issues. Proactively identify potential issues and work with cross functions to build solutions to reduce these issues. This would help identify new features that can be customized for our customers and developed for them. I would be the liason and the voice of the customer internally to translate the customer's said/unsaid needs to the engineering and product teams. Influence the product roadmap based on our core users’ needs.
4. Working cross-functionally with internal teams to help address open customer requests.
5. Reporting : Report to executives and the board on past results and renewals and upsell forecasts, e.g. through dashboards and presentations
6. Analysis : Track leading indicators of renewals and upsell, and analyze them to understand what's going well and what's not
7. NPS : Run NPS program for clients along with VP CSM and Marketing team
8. Relay customer feedback to the Product team
9. Align with the Support team on resolution of major cases and report bugs to the Engineering team
Some actual background about the software: It was a software that would gather pricing information of competitors of a particular hotel brand (mariott etc.), airlines, cab rental companies and feed it to them to make real time pricing decisions to be giving the most attractive price point to their customers.
My application is stuck because of this one issue. I see a mix of NOC codes that would satisfy this, can someone please help here?
Thanks a lot!
