They won’t be able to tell you anyway. Just wait for GCMS notes.
Try not to be too alarmed as review required is relatively common around here. I’ve seen reports of people getting negative remarks on their notes (like employment address seems to be residential, cannot verify employment etc) but it turned out fine.
Does your employment letter state exactly what they need? Hours, duration, address, salary etc? Are you employed by a large or small firm? If it’s missing information that could be why.
And does it match the NOC code description? Even “job descriptions too similar to NOC website” is a reason for review required. But in the end it’ll turn out fine.
Are you employed by a large or small firm? Often, larger firms can seem more legit and be less subject to scrutiny. If it’s a small private company that’s barely found on the internet it’ll take longer to verify.
Ok guys so I have never really done this but since we all are in this together I am going to copy paste my letter of reference and please let me know what you all think and if there is any issue/alarming thing..... March 6, 2020
To Whom It May Concern:
Employment Verification - xxxxxxx
As requested by xxxxxx, this letter confirms that she is an active employee of xxxxxxx Ltd. xxxx joined xxxxxxLtd. on August 13, 2018 as a full time Customer Service Representative. Her position changed to a full-time Subject Matter Expert on June 1, 2019 and she currently earns $17.00 per hour based on a 40 hour work week and is also eligible for commission earnings.
Her responsibilities included, but are not limited to:
Position 1: Customer Service Representative - NOC 6552
Maintain a positive, empathetic and professional attitude toward customers at all times
Answer inbound calls and provided customer service
Manage customers' account and arranging bill payment
Respond promptly to customer inquiries
Acknowledge and resolving customer complaints
Keep records of customer interactions, transactions, comments and complaints
Ensure customer satisfaction and provide professional customer support
Position 2: Subject Matter Expert Supervisor - NOC 6314
Review and evaluation of agents performing customer service duties.
Off contact work such as and not limited to compiling, examining and processing weekly audits and
reports, handling workflows, handling inbound and outbound campaigns or case follow ups and other
tasks as per business needs.
Assist and resolve complex agent inquiries with focus of coaching and knowledge sharing.
Supervision of agents during productive practice and share your best practices and customer service
skills
Train and support front line agents and new hires as when required/necessary
Work collaboratively with the training team to positively support newer agents while taking calls,
ensuring we are putting our customers first and supporting our likelihood to recommend initiatives
Act as a mentor and model behaviors, expected of the team
Should you have any further questions in regards to xxxxxx's employment, please do not hesitate to contact me at (778) xxxx-xxxxx / email address
Sincerely,
hr
what do you all think? UGH PLEASE TELL ME IM SCARED