PR card is not needed I suppose since they have the UCI no and all the info.
Did you and
@BOYX have temporary residence status as student/worker before PR? I am just wondering the reasons why it does not work for you guys.
And one more thing I noticed different in online application, though not related to issue you face. The online app does not ask for section 9b questions that are in the previous paper form
[Form CIT 0002]. These questions are about the work/study permit history. For my case, i had these permits and only place to add was in the physical presence calculator form.