I think, introducing a new way of an online citizenship application form submission will reduce 60 - 70% workload of CIO / Case Processing center, Sydney, NS.
Now onwards, only families with kids will apply in a paper-based system. Very soon they are also integrated into the new system.
Totally Paperless service from end to end ( In COVID19 language 100% contactless service
)
The new system will eliminate bureaucratic red-tapism.
Currently, IRCC returning some applications after 5-6 months. Definitely, the new system curtails tedious, time-consuming hassles.
Good initiative by IRCC ......
. Well done......