Hello,
Can anyone help in rechecking my JD if it is OK in terms of NOC 0621 (Car Dealership Manager)
The standard roles are as below:
The ones written in my reference letter are as follows:
Feedback will be awaited.
Regards.
Can anyone help in rechecking my JD if it is OK in terms of NOC 0621 (Car Dealership Manager)
The standard roles are as below:
- Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold, and implement price and credit policies
- Source and negotiate with vendors when necessary to procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets, authorize expenditures, and monitor revenues
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including the hiring, development and retention of staff
The ones written in my reference letter are as follows:
- Carry out the field visits of Honda Authorized Dealerships (3S & 2S) to manage, organize, direct control & evaluate the activities and operations of the Services department in the Southern Region.
- Manage and resolve the warranty claims or quality problems reported from the market end by working in conjunction with the dealership's team as a key technical advisor and advocate of the product.
- Provide optimal customer satisfaction and early resolution to the complaints by performing in-depth inspection, confirmation of symptoms, analysis of potential causes, and take needful actions or decisions to treat the problem.
- Prepare Technical reports based on in-depth inspection and submit findings to Market Quality Department on a regular basis for frequently reported problems to be consulted with Local or International vendors so as to develop a permanent counter-measure for the problems.
- Provide technical support to the dealerships in the diagnosis & rectification of complex vehicle problems for models not covered under warranty.
- Conduct surveys & collect customer feedback about issues & complaints in the current models and reporting them for improvement at optimum levels.
- Develop routine & special services campaigns as per the requirement for dealerships and design suitable marketing strategies for the successful implementation of the campaigns.
- Analyze the trends in the market for service intake including competitor statistics and prepare forecasts for service targets based on the active customers and prospective UIOs.
- Monitor the levels of active customers and suggesting service campaigns for the reduction of inactive units so as to increase the customer retention ratio.
- Management of Dealerships’ Capacity Control by closely monitoring & supervising service intake on a daily basis. Also suggesting to Dealer Principals’ for proposals including Workshop Renovations, Expansions or Staffing.
- Assist the dealerships in maintaining healthy revenue streams & profitability by studying service department efficiency and suggest necessary actions such as inventory control, workshop utilization, staff adequacy.
- Revamping of Dealership Service Operations not but limited to staff management, the formation of teams, assignment of duties, setting KPIs, and in-house training.
- Assist the dealerships in the identification, shortlisting & hiring of technical & non-technical staff for the dealership. In addition, identification of high potential staff for future training & development.
- Identify the training need and develop training program in conjunction with the training department by monitoring the qualified ratio in the region.
- Provide Classroom & on Job Training to Service Staff including technicians & advisors for Technical, Interpersonal & Operational Skills.
- Assist the dealerships in developing staff retention strategies including job rotations & role expansions.
- Designing and implementing safety, workflow, and quality standards in the Service department including but not limited to workshops, service reception & customer waiting areas.
Feedback will be awaited.
Regards.
