Hi, please go through the message below from Canada in India Facebook page:
As of today, November 13, all clients who receive a passport request letter from IRCC may now contact VFS at
PassportSubmission@vfshelpline.com to confirm their 2-way courier service.
Please include your unique passport request letter with your submission for verification.
If you have not received a passport request letter we request your patience as volumes continue to be high. Please note: Unsolicited passports will be returned without being processed.
Canadian Immigration and Citizenship
I didn't wait and sent the details to the given email address and got the payment link. My passport pick-up is due tomorrow. Hope this helps.
PS - it took them 24 hours to send the link.