I called and I was told it was a default message, that they’ll either send a mail or call me when it’s available for pick up. Few days ago my hubby tracked it and it gave another update. “Your processed Passport has been received at the visa application centre, on 2020/11/03 and is ready for collection. Your Decision envelope will be returned to you via courier service offered by the VAC. Collection of decision envelopes in-person at the VAC is not permitted until further notice. Please refer to the “buy services” page of the VAC website for further information on courier services offered by the VAC. To know more, please call VAC helpline number or visit VAC website.I received this message too. But you need to contact the Visa center through their site and they will give you the LBC tracking number and wait for 6 days it will deliver to your address. Because they don't allow pick-up.
When I called again I was told the same thing that it was a default message. They haven’t received my passport back. That when they do, they’ll call me or send a mail. I find it weird that she didn’t ask for my passport tracking ID number before she told me they don’t have my passport yet.