No need to be concerned about. The special group is due to the fact that your biometrics were not captured properly.
RCC has already put in place rules and procedure on how to go about when the biometrics cannot be captured due to a physical ailment or any other impairment. It will have to be determined if the condition is temporary or permanent and based on that the following procedure will be followed:
Temporary injuries and conditions
Temporary injuries and conditions are any physical state that interferes with fingerprinting or photographing but is expected to be resolved by the passage of time. Examples include but are not limited to the following:
- bandages due to recent surgery or injury
- cuts
- scrapes
- swelling
- irritations
- contusions
Instructions for the biometrics enrolment operator
The biometrics enrolment operator must do all of the following:
- question the applicant about the nature, timing and cause of the condition
- enter a note regarding the nature of the applicant’s injury or condition and its possible cause in the Canadian Immigration Biometric Identification System (CIBIDS)
- inform the applicant that it is best to return at a later date to provide biometrics, once the temporary issue is resolved, and that they can contact Immigration, Refugees and Citizenship Canada (IRCC) if they need more than the 30 days allotted in the biometric instruction letter (BIL)
- inform the applicant that, if they choose to proceed, the IRCC office may require them to resubmit biometrics if there are any issues with quality
If the applicant chooses to proceed with the biometrics collection session, the officer must record the biographic data and capture the best-quality photograph possible and all available fingerprints.
Instructions for the IRCC office (inland and overseas)
The officer must process the application by using the available biometric information and the results of the fingerprint search.
If the IRCC officer decides to repeat the biometrics collection session, once the temporary issue is resolved, then the officer must do the following:
- ask the applicant to resubmit full or partial biometrics, as stated on the applicant’s BIL (done at the IRCC inland office, a VAC, select Service Canada locations, select GAC locations or U.S. ASCs, if warranted)
- exempt the applicant from the payment of a new biometric fee
Permanent injuries and conditions
Permanent injuries and conditions are any physical state that interferes with fingerprinting or photographing but are not expected to be resolved by the passage of time. Examples include but are not limited to the following:
- missing digits, due to amputation or a birth defect
- conditions that affect the placement of fingers on the collection device, such as severe chronic arthritis
- scarring or other damage to the fingertips that results in extremely poor-quality fingerprints, such as heavy calluses, due to manual labour
- facial scarring, disfigurements or skin conditions that prevent a good-quality photograph from being taken, such as extensive burns
- other physical conditions that prevent a good-quality photograph from being taken, such as tremors that prevent the applicant from remaining still, resulting in a blurry photograph
Instructions for the biometrics enrolment operator at VACs and GAC locations
The biometrics enrolment operator must do all of the following:
- question the applicant regarding the nature of the condition and its cause
- enter a note regarding the nature of the applicant’s injury or condition and its possible cause in CIBIDS
- proceed with biometrics enrolment by capturing the best-quality photograph and fingerprints possible
- advise the applicant that the IRCC office may contact them for further medical information about the injury or condition
Instructions for the IRCC office (inland and overseas)
The officer must do all of the following:
- document the condition or injury in the Global Case Management System
- if no further information is required, process the application, using the available biometric information
- if further information is required, request further information from the applicant about the injury or condition or schedule an interview and collect available biometric information during the interview.
See
https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/identity-management/biometrics/conditions.html
