Sorry to hear that. When did your application received ? Can you share their letter for reasons mentioned ?
My application was received June 15th. The "incomplete" question was the prohibitions question (q16). In the 2019 version, you have to tick Yes or No to each condition but in the 2018 version, they list them all in a paragraph and then you tick either "None of these situations" or "One of these situations" and then provide and explanation. It just so happened that they had stapled my application in such a way that when I checked "none", it went in the paper crease and the agent might have missed it, so they put in the page from the 2019 application and deemed it incomplete.
That's messed up. Maybe you should return your application with an explanation letter.
Surprisingly the photos were accepted XD I am thinking to highlight the completed answer and send it back as is with a LOE, even if it's still dated for June.
Do you mind sharing a copy of that page with Q16 b ( 2018 form)? or a link to download it, just want to see how it looks like. In case someone else here or future applicants may use it.
