Good Day,
This email is to be used for internal emails only. I am not permitted to communicate with you through this channel other than the response below. Please submit your web form so that it can go through the proper channels.
In response to your inquiry regarding your permanent residence card:
Our office is currently working to process your Permanent Resident Card. Due to COVID-19 our government office is currently working with limited staff and resources. If you had a previous appointment to pick up your card at our office we will contact you to rebook.
To avoid any delays please ensure that your address is current and up to date. Please go to our website and submit your request via web form.
If you require further assistance, please telephone the Client Support Centre at 1-888-242-2100 or visit our website at
www.canada.ca Please reference your application number and UCI.
We appreciate your patience during this time.
Edmonton IRCC