I just visited the IRCC Etobicoke office. The office is not closed to the public but I can see staff and security working inside the office. When I was walking around in front of the door, a very helpful officer came to ask my questions and I provided my UCI to her. After 5-10 minutes wait the officer came out and told me that my photo has been forwarded from Edmonton Office to Sydney Office. The officer from Sydney have opened up my information package and my card is waiting for production. However I have never seen GU before. The officer is very helpful to me and she said whenever I have any questions please feel free to reach out to her. Hope good news will come to us soon.
Just Got an email reply from IRCC Edmonton Office. So frustrated that they have time to response my email but don't have time to process my PR card application.!!!!!!!!! See my quoted post what Edmonton office replies to me is contradictory against what Etobicoke officer told me. It seems like my photo is still at Edmonton office, instead of already being transferred to Sydeny and waiting for production.
"In response to your inquiry regarding your permanent residence card:
Our office is currently working to process your Permanent Resident Card. Due to COVID-19 our government office is currently working with limited staff and resources. If you had a previous appointment to pick up your card at our office we will contact you to rebook.
To avoid any delays please ensure that your address is current and up to date. Please go to our website and submit your request via web form.
If you require further assistance, please telephone the Client Support Centre at 1-888-242-2100 or visit our website at
www.canada.ca Please reference your application number and UCI."
We appreciate your patience during this time.