Same happened with me. Pcc and medical sent by mail in dec 2019. Still waiting to update to my account. Called them twice and said they got everything just wait.Please is there anyone that was asked for original PCC and sent to them or Medical request and uploaded via webmail? Is your CIC account still showing "action required"? Does it affect anything. Called them in the past and they said they have received all documents requested for. Is there a way I can clear that off my CIC account?