I met the same issue and the solution is to refresh the page multiple time and the table will change to a new version with you LOE at the bottom.
Also, if you want call IRCC agent you might hear the voice helper saying that they can not transfer your call to an agent due to the high volume, don't give up at all, just call the number right away, you may be lucky to talk to someone during this time. The voice helper randomly decides if they will connect you or not. And tip, if the agent is not friendly or impatient to solve the issue for you, simply hang up and call again, eventually, you will talk to someone who have patient for you.