Hi,hi i really need your help. how do you the request letter? I could not find it anywhere on my account. Do I have to use the web form to contact IRCC for that?
It's strange if the PCC letter hasn't appeared in your CIC Account. It did come to me there. When you goto My Account>Dashboard, you will find the letters that CIC has sent you at the bottom of that web page. The section heading is " Messages About Your APplication". You should have received it there.
However, you will receive it once you have received your ITA and submitted your application+docs, and not before.
Check https://www.canada.ca/en/immigration-refugees-citizenship/services/application/medical-police/police-certificates/how/hong-kong.html
If you have submitted the application and not received the letter from IRCC for HKPCC , please ask them to send it. Use the web form for this purpose.