Hi everyone. I just thought to post my situation here, and am hoping others who have experience are able to advise as to next steps.
I am applying for my mom's PR, and her file got transferred to NDVO some time in December from CPC-M. AOR received Sept 30. Early March 2020 we got a request for travel history, PCC and some other information. Mom's biometrics were also complete by that time. We have not heard anything since, and there is no update in the online account. It is now almost 4 months since we sent it.
We sent everything via e-mail as well as hard copy following in the snail mail around March 9th, however we can not confirm it ever reached. We used a tracking number via USPS (mom is in US on visa), however it was misplaced so we don't know if it reached NDVO before lockdown. Does anyone know if mail was still working in India during lockdown?
The application is linked online and to this date still says "your action is required". We have tried to reach out a few times to NDVO and also the offices here via WebForm. Canadian offices say they have received everything that is needed, but that we should ask NDVO for further details. NDVO doesn't respond to any webform requests. Just wondering if anyone knows if they are indeed working there, and if there is a way for me to confirm the documents all reached and application will be looked at in the coming months. My mom is living alone in the US so we really would like to bring her to Canada (BC) asap. I don't think CPC-M or other Canadian offices can see if the NDVO requested docs were received by NDVO.