Hey there, they don’t usually update paper applicants by email correspondence if they’ve started working on your file. The best way to find out is call IRCC (1-888-242-2100) and ask them if you can get your application number for “x-y-z” application. They’ll surely let you know about it’s status. As mentioned above, if they’ve your application number; link it online to your CIC account (Do not do this in case you hired a legal representative). Hopefully it’s works out for you this time, good luck!