Hello everyone,
I posted this message in another forum, but then opted to create a thread in the hopes of getting more attention.
I received an intention to refuse for my QSW application, and I need to send a document along with an explanatory note. However, inside the mon projet portal, I can only find a section to add an explanatory note, but I cannot find a place to add a document - neither online or by mail. The ministry did not explicitly ask for any documents from me in the refusal letter. They just stated the reasons for refusal. The document I intend to send should resolve any confusion on their end, but as I mentioned, there is no clear way to send a document to them.
I contacted customer support for mon projet, but they just transferred me from place to place and did not provide any useful information at all. Please note that I only need to add a document as proof to support my claims, I don't need to update my existing request.
Does anyone have experience similar to mine, where they received an intention to refuse and needed to send/upload a document? How did you accomplish it? Any help would be appreciated, as the support for mon projet is horrible and does not tell me anything useful.
I posted this message in another forum, but then opted to create a thread in the hopes of getting more attention.
I received an intention to refuse for my QSW application, and I need to send a document along with an explanatory note. However, inside the mon projet portal, I can only find a section to add an explanatory note, but I cannot find a place to add a document - neither online or by mail. The ministry did not explicitly ask for any documents from me in the refusal letter. They just stated the reasons for refusal. The document I intend to send should resolve any confusion on their end, but as I mentioned, there is no clear way to send a document to them.
I contacted customer support for mon projet, but they just transferred me from place to place and did not provide any useful information at all. Please note that I only need to add a document as proof to support my claims, I don't need to update my existing request.
Does anyone have experience similar to mine, where they received an intention to refuse and needed to send/upload a document? How did you accomplish it? Any help would be appreciated, as the support for mon projet is horrible and does not tell me anything useful.