I sent a webform about not being able to link my app last week, and I just got this response:
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Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information that you have provided and can confirm that at this time, it is not possible to link your application to your
new account since your application is still waiting to be processed. You may visit our
website to determine when we will begin to process your application.
Once your application is in process, you may click on
Add (link) your application to your account from the welcome page. Once on the
Link an existing application to this account page, the information entered must match the data indicated on the form you submitted.
If you experience difficulties linking your application, we invite you to take a look at the
list of common issues encountered when linking an application, and their resolutions.
If you are still experiencing difficulties, please write back to us using the
IRCC Web form and choose
Technical difficulties located in the drop down menu under the heading Enquiry. Also add the following information:
- All the answers provided while trying to link your application. To do this:
- once on that page and after entering all your answers, provide us with screen shots.
- Any error messages. To do this, provide us with screen shots showing the full browser window, including the website address field of the:
- page preceding the error, and
- error message.