+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

Unable to see option to upload LOE or any other supporting document while submitting Application

CEC_Candidate1001

Hero Member
Jun 3, 2020
277
90
I was getting 502 error when trying to continue with my profile this morning, now when I can access it. I am unable to see any option to upload any other document other than stated on the website, is anyone facing this thing other than me?
This are the options that I see
1. Passport/Travel documents
2. Marriage Certificate
3. Medical
4. Education degrees
5. PCC
6. Employment record
7 Proof of financial support
8. Digital photo
 

Gina123

Member
Jun 22, 2020
11
0
Hi,

I am also completing my documents. I saw an 'Optional Documents' section under the 'Supporting Documents' section. Is it the place to upload a Letter of Explanation?
 

CEC_Candidate1001

Hero Member
Jun 3, 2020
277
90
hi @Gina123 i could also see that option till yesterday, apparently cic website has been updated today, I cant see that section anymore, can you please login and check and tell if you see that