They are not processing paper based pnp pr applications in Sydney NS.
Ref:
Retrieved from
Deputy Minister, Department of Citizenship and Immigration
Catrina Tapley
COVID-19 has impacted our processing times quite differently, depending on the lines of business.
For many in the temporary foreign worker lines of business, our processing times have actually improved during this period. For other parts of our application process, particularly those that are digital, we've seen improvements. However, for those that are paper-based, such as parents and grandparents and spousal applications, that is not the case. For those we've seen some further delays.
We are looking at the means by which we can address this. Part of it will involve physically moving our people back into the work site. We have started to do that in some of our case processing centres, where people can have access to those paper files, so that we can deal with some of the issues around wait times.
June 17th, 2020 / 12:55 p.m.
Catrina Tapley Deputy Minister, Department of Citizenship and Immigration
Currently about 71% or 72% of our employees are working either from home or in the workplace. The number working in the workplace is quite small, only about 2% or 3% of our employees.
We are now beginning the process of bringing people back into the work site and, as you can imagine, there are some challenges with that. It will be a while before we are all back at the work site, but we have identified priorities and we're bringing people back into those sites safely.