Yeah I think your average is not very good considering that you received pre arrival the week they stop working becaus of covid. Our files was not complicated at all except my husband had a non-accompanying child. I know by ordering my notes that they open our files for the first time in august 2019, 17 months after we send the application. ( yes they request us medical police and csq before that date, but it's more an 'automatic' thing. The first REAL note by the agent that take care of our files is in august 2019 ) Beside waiting 17 months to work on our files, they've ask more proof of relation and proof that we cannot have medicals for the child. They had 17 months to ask all that but they wait so long that we are now at almost 27 months. I think they litterraly forgot us for a year (no communication from them from aug 2018 till aug 2019)
But Pre arrival gives me a little hope to finally have an answer in the following weeks.