Hi everyone, just wanted to let you know about my latest communication with IRCC regarding my OWP.
So far this is my timeline:
09-12-2019:Application for PR and OWP received by CIC.
06-02-2020: AOR
07-04-2020:My husband submitted a webform requesting information on the status of my OWP application.
08-04-2020: agent responded that after reviewing my application it was determined I don’t meet certain criteria to get my OWP before we are approved in principle, list of criteria was provided.
08-04-2020: After reviewing the list of criteria provided, my husband submitted a 2nd form providing proof that I met all the requirements at the moment we submitted our application and asking feedback on which specific criteria IRCC considered I didn’t meet.
14-04-2020: agent responded they couldn’t provide that information to my husband, because it was my file.
14-04-2020: I re-submitted the same enquiry on my own behalf.
17-04-2020: agent responded the information I provided was forwarded to the agent reviewing my case. Still didn’t explain what criteria I didn’t meet.
So, on 22-04-2020, I called IRCC by phone asked to the agent what criteria I didn’t meet. Agent said, quote: “I’m looking at your application in the system right now, and I can’t see any notes on it, or any information stating you don’t meet the eligibility criteria. Who told you that?”. I was completely lost. I can tell the agent at the phone wanted to help me, she even asked me to read aloud the exact content of the email I received from IRCC in response to the first web form we submitted, the one stating I don't meet the eligibility criteria. She said several time she didn't know what to tell me, and that she couldn't see anything about it in my file. She asked me if I could log in in my online account and check if I could see anything! I told her I was looking into my OWP application in my account and asked her if I should see something different. Truth is I could notice she wasn't sure, and I don't know if people responding web forms have access to some system agents at the phone doesn't.
So yesterday, I submitted anooooother web form, I attached prove of my previous communication. All the emails I got from IRCC about my application, and I explained what the agent at the phone told me. Again, I requested more information on what specific criteria I did not meet in the first place. I got a response 4 minutes after!! Literally 4 minutes after submitting the web form. I can tell the agent didn't read the information I provided, it is just impossible, it was like receiving an automated email! But yet, it was still signed by a different agent, din't answer to any of my questions and it was just a generic email:
Good day ___________________,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however, processing times are affected and any disruptions caused by COVID-19 may not be reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Sincerely,
Courtney, agent 4201
Immigration, Refugees and Citizenship Canada
I don't know what to do! Should I resend the same web form and wait to see if it's processed by a different agent?