Cannot Reach PR Card Call Center at 1-800-255-4541

[asdfgty]

Hello everyone, I landed recently in Vancouver and have been trying to update my Canada address via online/fax/phone call.

Online it says they cannot find my profile. I tried to call the PR Card Call Centre at 1-800-255-4541 with a Canadian number but there is no one answering the phone. Does anyone know what's going on?

 

[Eveslm]

Hello everyone, I landed recently in Vancouver and have been trying to update my Canada address via online/fax/phone call.

Online it says they cannot find my profile. I tried to call the PR Card Call Centre at 1-800-255-4541 with a Canadian number but there is no one answering the phone. Does anyone know what's going on?

Due to the ongoing impacts of COVID-19, agents are unable to answer your call. You can still access pre-recorded information about our programs and check the status of your application.

If you need to contact us, use our Web form.

Phone services are expected to resume April 2, 2020.

We apologize for the inconvenience and thank you for your patience.

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/client-support-centre.html

 

[asdfgty]

Thank you!

Due to the ongoing impacts of COVID-19, agents are unable to answer your call. You can still access pre-recorded information about our programs and check the status of your application.

If you need to contact us, use our Web form.

Phone services are expected to resume April 2, 2020.

We apologize for the inconvenience and thank you for your patience.

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/client-support-centre.html

Thank you!

 

[vindwarrior]

Thank you!

Thank you!

I'm having the same issue as you, the website to update the address doesn't recognize my UCI number or other ID numbers. And the PR Card call centre number doesn't work. How did you eventually fix this?

I have sent a fax to number on the form, but I am anxious that it might not be enough. It has been more than a month since I arrived here.