I believe it did show up that the visa was issued on the online account. I think it showed on the 10th of February on my husband’s account. Then on February 11 he got the email to come pick up. So maybe once you see that in your online account, you give them a call the next day. However, one thing I’ve observed on this forum is that everyone’s process is not always the same. So if a week goes by try giving them a call.so it does not show on your online account there was a mistake on my email
Did you leave a phone number for them to reach you at? My husband accidentally gave the wrong number and the lady said it was too late to change, but he shouldn’t worry because they send both email and cell phone notifications. So if your email was incorrect the telephone notification should still work.