Ali bro yesterday I sent the email you told me to do so and got this reply today
Dear Sir/Madam,
All enquiries must be submitted through the Case Specific Enquiry link (Ctrl+click to follow the link). Please note that we will not respond to any enquiries that are not submitted through the Case Specific Enquiry link.
This will allow your enquiry to be triaged and best placed for review to provide you with a response in a timely manner.
We trust that this information will be of assistance.
Regards,
Client Experience Team | R.A
IRCC Abu Dhabi
United Arab Emirates