PR Application / error system is down when tried transmit and pay

[leo.rpa]

Guys,

I’ve been trying to transmit and pay my PR application since yesterday. I tried using different application and different computer but the error is the same. A message saying THE SYSTEM IS DOWN shows up every time I tried to submit. Anyone else experiencing the same issue?

thank you

 

[nri7777]

Guys,

I’ve been trying to transmit and pay my PR application since yesterday. I tried using different application and different computer but the error is the same. A message saying THE SYSTEM IS DOWN shows up every time I tried to submit. Anyone else experiencing the same issue?

thank you

try opening it in a different laptop or incognito mode

 

[rjoy]

Guys,

I’ve been trying to transmit and pay my PR application since yesterday. I tried using different application and different computer but the error is the same. A message saying THE SYSTEM IS DOWN shows up every time I tried to submit. Anyone else experiencing the same issue?

thank you

Hi! Me too - it's ridiculous! It happened on Friday when I tried to submit my application -
I was just going to click on the "transmit and pay" button to submit my application when I got the " Our online services are currently down" with a generated system error code (different each time).
I have sent dozens of webforms and reports a technical error with screenshot attachments since last Friday. (It has been SO stressful - as I have been unable to submit the completed application and thus receive a receipt needed to get implied status so I am in Canada and had to stop working).

Have you gotten anywhere with IRCC regarding this?

I have phoned the IRCC call centre every morning and only today did I get through to someone with a decent answer - they said they have had 3 people call them regarding this same problem - and they are informing the tech team about it - they could not give me a definite timeline on when this will be resolved.

Are you still getting the error message?

 

[rjoy]

try opening it in a different laptop or incognito mode

This doesn't work

 

[leo.rpa]

Hi! Me too - it's ridiculous! It happened on Friday when I tried to submit my application -
I was just going to click on the "transmit and pay" button to submit my application when I got the " Our online services are currently down" with a generated system error code (different each time).
I have sent dozens of webforms and reports a technical error with screenshot attachments since last Friday. (It has been SO stressful - as I have been unable to submit the completed application and thus receive a receipt needed to get implied status so I am in Canada and had to stop working).

Have you gotten anywhere with IRCC regarding this?

I have phoned the IRCC call centre every morning and only today did I get through to someone with a decent answer - they said they have had 3 people call them regarding this same problem - and they are informing the tech team about it - they could not give me a definite timeline on when this will be resolved.

Are you still getting the error message?

No, it is ridiculous. Some of my webforms they only send automatic replies.

it’s been more than one week.


I got an email form them saying they are trying to fix that issue.

but no response effectively.

 

[rjoy]

No, it is ridiculous. Some of my webforms they only send automatic replies.

it’s been more than one week.


I got an email form them saying they are trying to fix that issue.

but no response effectively.

I feel your frustration! It's just unbelievable. I have sent countless webforms and technical error reports with screenshots. And received countless automated, unhelpful emails back from the call centre, since last Friday.

I think we should both try some things and see if they work - as seeing we both have the same problem - which started at the same time.

I think we should try:

Personal history dates chronology - most recent first

Address history - no time overlaps

Reupload docs and none over 4MB

Work history chronology - not sure if makes a difference as only using the work history needed for the points?

Let me know your thoughts/ how you go when you try these things. I'll try them too and let you know if it changes the error or not.

 

[leo.rpa]

I feel your frustration! It's just unbelievable. I have sent countless webforms and technical error reports with screenshots. And received countless automated, unhelpful emails back from the call centre, since last Friday.

I think we should both try some things and see if they work - as seeing we both have the same problem - which started at the same time.

I think we should try:

Personal history dates chronology - most recent first

Address history - no time overlaps

Reupload docs and none over 4MB

Work history chronology - not sure if makes a difference as only using the work history needed for the points?

Let me know your thoughts/ how you go when you try these things. I'll try them too and let you know if it changes the error or not.

Don’t damage your application. It is not us. It’s their system. Lots of people are complaining on Twitter. Do the same guys. The more people the more efficient our complaint will be

 

[rjoy]

Don’t damage your application. It is not us. It’s their system. Lots of people are complaining on Twitter. Do the same guys. The more people the more efficient our complaint will be

I'm doing it but don't know if it will get anywhere/ how long it will take. Where are you applying from? Im in Vancouver Canada and have been on the phone everyday this week at 5AM trying to get answers, but the call centre just fob me off.
How long left do you have to apply? I have a little over a month now and I'm currently without any status here as my IEC expired at the weekend (otherwise it would have been on time and I would have implied status by now) It's pretty messy

 

[leo.rpa]

I'm doing it but don't know if it will get anywhere/ how long it will take. Where are you applying from? Im in Vancouver Canada and have been on the phone everyday this week at 5AM trying to get answers, but the call centre just fob me off.
How long left do you have to apply? I have a little over a month now and I'm currently without any status here as my IEC expired at the weekend (otherwise it would have been on time and I would have implied status by now) It's pretty messy

waw... your situation is more complex. I hope they give you the correct answers asap. I’m in Toronto and more 20 days do submitt

 

[rjoy]

waw... your situation is more complex. I hope they give you the correct answers asap. I’m in Toronto and more 20 days do submitt

Yep... Please keep me posted if there's any changes or you hear from them! Thanks

 

[leo.rpa]

Yep... Please keep me posted if there's any changes or you hear from them! Thanks

Hi, I tried again and same thing. Some people are saying they will start the application again but I don’t think it would work because the problem is in CIC website not our way to fill out forms.

did you try again?

 

[rjoy]

Hi, I tried again and same thing. Some people are saying they will start the application again but I don’t think it would work because the problem is in CIC website not our way to fill out forms.

did you try again?

Yep, I tried it just now and no changes - still same error... How do we even know they are trying to fix the problem when we don't get any real communication about it?

Oh, so are others just deleting the contents of the application and re-doing it all? Because the only options are to either do or decline the application (you can't get a new one)

I'm going to call them again on Monday, but they did tell me they do not know the schedule of the technical team for the holidays, so they can't tell me when they may get back to me.... It's very frustrating....

What do you think we should do?

 

[leo.rpa]

Yep, I tried it just now and no changes - still same error... How do we even know they are trying to fix the problem when we don't get any real communication about it?

Oh, so are others just deleting the contents of the application and re-doing it all? Because the only options are to either do or decline the application (you can't get a new one)

I'm going to call them again on Monday, but they did tell me they do not know the schedule of the technical team for the holidays, so they can't tell me when they may get back to me.... It's very frustrating....

What do you think we should do?

Yes I heard they will work only on Monday. It will delay our submission for sure. I hope they fix that error.

There is a option on the top of your documents page saying START AGAIN but I don’t think it works because it is very

 

[rjoy]

Are you going to try it? Does it erase everything or just what's on that specific page? Do you think it's worth trying?

 

[leo.rpa]

Are you going to try it? Does it erase everything or just what's on that specific page? Do you think it's worth trying?

No, I’m not gonna try till they answer an email they send to me saying they will escalate to fix the problem.

actually I don’t know what happens if we click on start it again because I am not sure if it would work out