So, I just called cic now as there has been a mistake that we sent our passports to Ottawa when we have not even received a ready for visa email yet. The agent I talked to said he sees a note that on Nov 1st they received our passports. He likewise said he will send a message to Ottawa vo to say there has been an error as we have not received the ready for visa email yet and did not send our passports to them. I told him if I dont hear from them in a week I will call again. He said, he assures me that he will send a message now and that I will hear from them soon.