They give out generic (inquiry related) and usually out-dated information, I believe it's because they work on their ticketing system which just has basic access to other systems on which actual work is done.We just called cic and talked to a lovely woman who told us that online it says they are processing applications submitted June 14th (rolls eyes); thus she cannot do anything since online it says our app was submitted June 19th (inaccurate but who cares). The waiting game continues...
Our timelines are similar, I am hopeful your approval will come this week.