Thank you for your quick answer!
Another question though, the automated message at 613-944-4000 clearly specifies that Global Affairs Canada doesn't provide information or Information regarding Immigration, Refugees and Citizenship Canada (actually what we need), neither do they transfer calls to this department... Also the first choice (where I should press 1) is for Canadian citizens abroad in need of emergency consular assistance (so not really our case...). Anyone solved this puzzle lately and could reach them from abroad? Or should I still press 1-1-1-2-1-1-0 regardless of what the automated message says?!