I called today again and the agent told me your application looks fine but no progress since 2 weeks ago that I called. He said that they have not even started to review my income eligibility!
He confirmed that pre-assessment is done for every applicant which is bullshit and 90% of the applications take 2 years to process lol
I really don't trust them any more
Did they not get mad at you? Last time I called she was pissed