Uploaded Optional Document not showing in submitted application

[iamchiragdave]

Hello,

I have uploaded my IELTS result, Provincial Nomination Documents, Notarized Self Declaration, and other supportive important documents (merged all with single PDF file) under "Optional Documents" section in my application.

After my submission, when I see the uploaded documents, I cannot find that supportive document anymore online. Is this a bug in the website? Or should I re-upload it?

Looking for suggestion.

Thanks.

 

[BillyWescott]

Hi there, I have the exact same experience. I uploaded a cover letter with a bunch of additional documents attached to it. After submission, I go back to the list of uploaded documents and the "Optional Documents" is empty.

I hope this is a bug.

 

[Hrishi2704]

Hi @BillyWescott @iamchiragdave

Same problem here. Was it a bug?

I just reported it to IRCC.

Best Regards,
Rishi

 

[BillyWescott]

Hi @BillyWescott @iamchiragdave

Same problem here. Was it a bug?

I just reported it to IRCC.

Best Regards,
Rishi

Yes, it's a bug. If you refresh the page a lot, sometimes it shows the full set of docs. But u may have to clear your cache and cookies.

 

[iamchiragdave]

Hi @BillyWescott @iamchiragdave

Same problem here. Was it a bug?

I just reported it to IRCC.

Best Regards,
Rishi

Hi @Hrishi2704

Yes that is a bug in their official website. However, we don't need to worry, because I had confirmed this with IRCC executive and received an email from them that they have successfully received the uploaded optional document.

Thanks.

 

[Hrishi2704]

Hi @BillyWescott and @iamchiragdave,

Thank you so much for your super quick response.
I did as Billy suggested and it showed the optional document as well.

As I said, I have also reported it to IRCC. More the issues reported, faster they'll try to resolve it by finding the root cause.

Have a nice rest of your week guys.

Best Regards,
Rishi

 

[humain2]

Same here. I report this issue to IRCC but no answer.
I can refresh but it still empty. No way to see the document in this section.

 

[Hrishi2704]

Same here. I report this issue to IRCC but no answer.
I can refresh but it still empty. No way to see the document in this section.

I did get a response from IRCC. They confirmed that it's a technical problem and the file should be available for review by IRCC.

 

[indpnv]

Happened to me and it's a bug. IRCC replied to my webform confirming that they received the file.

 

[guydecent]

Thanks guy for bringing this issue up here. I just discovered the same with my already submitted application and had a panic attack as a result. The posts here calmed me. Thank you so much ! I have also contacted their technical help and awaiting a response.

 

[sssethi]

Same here guys, thanks for bringing this up.

 

[Saadkhalid]

Guys urgent help needed.
1.My documents like marriage certificate is both in English and Urdu. Do I have to make translation for that.?
2. Do my all documents need notary or it is ok I upload the scan copy of my documents for online.?

 

[Ramor02]

Same here guys, thanks for bringing this up.

It looks that it is that way, because optional documents submitted before in pervious applications for study or work permits do not show too after submission. So I do not think that there is anything to worry about.
I tried to refresh as mentioned above, but it never worked.

 

[dactoan.nguyen]

Same here. I just reported to IRCC and wait for their confirmation.

 

[Ramor02]

Same here. I just reported to IRCC and wait for their confirmation.

Do not worry about this. If you check your previous applications, your optional documents do not show in any of them, but they get them anyway. It is good that you reported it to have peace of mind, but do not worry.