Also I'm not CEC so, I'm not sure who I can contact!i can understand your frustration.. I recently got my PR after 16 months. My AOR was may 2018. Its good thing you have uploaded documents. Its just a matter of time. They did nt open your file yet. Thats why you are getting no updates. CIC is trying to finalize all pending 2018 files but still some of files like yours are not being finalized. you can try to contact MP if you are CEC. My area MP helped me a lot.