+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
He will only provide you with your current status: eligibility, security, criminality and medicals.

That’s it
 
How much time does it usually takes to get a reply back from him?

Ralph's office usually replies on the same day or the following day. However, please note that you may not able to receive a proper response if your application is still within the 180 days processing time period. So it is highly recommended to wait until normal processing timeframe (180 days) passes.