Note that this is only for applications being processed in Canada. I called yesterday and they said they aren't legally allowed to access applications outside Canada and I had to send a webform or email to the office processing my application.U can and everyone r contacting them through call
Use below details
Call to +1 613-944-4000 (global affairs Canada ) choose the language( 1)
Then make selection 1 and 1
Then you will be connected immigration contact center
Then choose 3-4-0 to speak with an agent
Note- don't call if ur waiting time is within threshold processing time.... Only if u had waited way too long then u can call or else it will be negative impact on ur file.