Sounds like we are at a similar stage. I called about my address but also asked which office my application is assigned to.Today i called IRCC office and asked about the office my application got assigned to. I was assigned to the Hamilton office and it has been 20 days since i received the AOR and my status has not changed to in process yet. I was told that Hamilton is one of the fast processing centers but it doesn't seem the case. I was also told that my application is still in Sydney!
I was told that my application is down for BC but has not yet been assigned to either the Vancouver office or the Surrey office.
My application is still in Sydney. However, they did say that my background check has been started.