Hello All,
I am posting this with utmost frustration.
AOR 28th Nov 18, completed 6 months yesterday.
Called them 8 times and finally managed to speak to an agent named Caroline after being on line for 40 odd minutes.
She was polite, but she (just like the last 2 agents) told me that my file is not yet touched. When I asked the reason why as 6 months is done now, said she has no idea, probably because it is summer and they might be relaxing!!!! Just imagine...how unprofessional of her!
She told me to wait till July end and IF there is no update by them contact them again..(What a joke!!!)
I requested her to send a reminder to the case officer to which she replied that they have very strict rules and can only send a reminder once July end passes...!!
My concern/complaint is....I am ok to wait but the reason I am waiting is I my file is not touched and nothing has started for me..because these people are so irresponsible to start working on my file. Now they want me to again wait for 60 days unless someone is kind enough to show pity on us and pick our file up (god knows then what will happen, ADR, RR, SS)
This is height of negligence when they are merely issuing PPR to applicants from Jan, Feb and March now..!!! My file is still in Ottawa.
Even I requested for GCMS notes from CIC website back on 29th April and 30 days mark reached today.
I am in double thoughts if I should raise a complaint against the way they are fooling around with our time and our emotions.
What should I do?
If I raise a complaint I guess I can only do that via web-form. What do you think would be the repercussion?
Shall I withdraw my application??
Please guide me.