OMG SAME! !! ! Although I was upset as I swear up and down down and up again that I included the payment on my app but my guess is the pr officer took everything including my owp receipt and then sent it back saying I didn't pay..... I did ! All I did was reprint my receipt and sent them the app once more!
I managed to link my app finally on gckey but it keeps showing online application instead of owp? I did link it as a owp and the application number starts as W but when I look inside, pretty much no info and it's blank aside from the app number. Is yours the same ?
In my case I didnt know i need to pay the OWP holder fee, so payment was insufficient.
I think it is normal that you will see your owp as if it was sent online, even you sent it through mail some members here told me that.
Just click on "check application status" you will see information or statuses just like your PR. Like
We will send you a message once we start reviewing your elegibility
You do not need medical exam
You do not need biometrics
We will send you a message once final decision has been made.