Ahh okay well I'm glad they received it that's a good thing! Ohh it is different I am so sorry I am not familiar with that kind of case but I did find this in the FB group! I hope it helps! It is a PDF file but I don't think I can attach it here. I will copy and paste what it says but the file actually shows images of the steps. I hope this helps!
Linking your OWP to a MyCIC Profile
http://www.cic.gc.ca/english/e-services/account.asp
What’s going on?
When trying to link my application to my online account, it says there are no matches.
1. You entered the information incorrectly: The system will only link your application if the
information you enter matches what you had on your application exactly. Make sure you don’t
have any extra spaces before or after what you type into each field. Enter your name as it
appears on your passport. This is what we enter into our system. If you contacted us after you
applied and updated any information, provide the most recent information.
2. Your application hasn’t been entered into our system yet: It may take some time for it to
be entered into the system. Once we have it entered, you will be able to link your application.
You can create an account two ways:
By signing in via your bank account or by creating a user ID and password.
Click the appropriate button to continue…
If you choose GCKey, you can create an account by selecting Sign Up. Or if you
already have an account, sign in.
Click Continue. You can also use this screen to change your password, security
questions or revoke your login.
Click ‘I Accept’
On this screen, you will need to enter the answer to your security question.
Scroll down this screen and click ‘Add (link) application to your account’.
Select ‘Temporary Residence’ for Category and
‘Work permit and extension’ for the Sub-Category.
Fill in your information. Pay attention to the note details.
Select to enter either your Passport or Place of Birth and enter the details:
Select ‘Open (initial application or extension)’ for type of work permit.
Then select your Current country of residence and Current marital status.
Then select ‘Applied for permanent residence as a spouse or common-law partner
In Canada’.
Then click ‘Search for my application’.
If the next screen says they “found an application that matches the information
you entered, you need to click ‘Link my application’.