Hmmm, I guess our application is turningoniown......
Called last week, spoke with a male agent and said all stages are passed and our file was just waiting for approval.
But when I called today, I spoke with a female agent and got the shocker of my life..... she said our application have been approved and a ppr mail have been sent since on the 7th of this month and promised to send a request mail on our behalf for the ppr mail to be resent. In fact when she said the mail has been sent I clearly told her we receive no such mail, then she request me to put the call on hold to check again, only for her to reiterate what she said earlier that a mail has been sent already.
The difference between the two agents;
AGENT 1:did not put me on hold to check our application, he just answered my questions straight up.
AGENT 2; when I requested for update she placed me on hold to check for our application.
Please what do you all think about this