I would suggest getting a new rep then. This is the most basic of basic thing and exactly why we did the app ourselves
Did you ask your representative to link your app? For sure they know how to do it
Mine didn't. I had to walk him through what info to put in so that he could find our application to link it haha. Trust me, after everything I've gone through trying to find it myself, it was more funny than frustrating.
You'd be surprised. Linking someone's app is on the very bottom of the priority list - most reps couldn't care less about doing this, and many aren't all that familiar.
I'm actually quite happy we went with a rep. We were on a very tight deadline and couldn't afford to have it returned because of a missed signature or a mispayment. Linking isn't that huge of a deal to me, we were always able to call the phone service and check our status that way.
Using a rep does not mitigate missed signatures or mispayment, they screw up all the time. We had an extremely reputable rep who nearly cost us the application and a refusal because of their ridiculous errors (that didn't come to light until 7 months in). Glad that your app wasn't returned, but don't think your immune to mistakes, problems, or delays just because you have a rep.
Totally agree, it's hit or miss. I personally think our rep is a bit of a dope, but we were able to sit with him and double check everything and he kept us from 'overworking' our application, which was some help at least.
