In my case I gave them all docs on papers coz can't complete online. Gave them the copy of the copr, return ticket, apartment lease copy, electricity bill copy and bank statement also. Hope these will be enough to process my PRTD.Hello my friend,
In my case everything took 1 week from when I give the documents to the embassy in Rome. I had to go personally to give all documents. I completed the form online and as supporting documents I wrote a letter saying I recently landed and I did not received the card yet, copy of my return ticket and few documents of my ties here in canada (properties like house or car or job). That was more than enough. They were very fast considering the Xmas holidays. Hope this could help.
One more thing, I did apply for it through VFS global which is a must step according to NY embassy.