There is something wrong with their system if what you have mentioned is true! Don't you think any one can just claim that he has stayed in Malaysia and actually he didn't and just ask for the letter?! Then why they're asking for all passport pages according to CIC website? Isn't to look for entry and exist stamps?
Are you sure you have not used your passport ever to remain in Malaysia before? As my passport is totally new without any exist or entry to Malaysia, so their police report is based on what if I have no record that I have visited the country using my new passport unless they are going to retrieve my data via my full name and that make absolute sense to me.
Thank you again
@MuAn
I sent them email in 2017 before I apply and the answer
Dear Sir/Madam,
Thank you for writing to the Ministry of Foreign Affairs of Malaysia.
2. Here are the answers to your questions.
2.1- My question is which passport I have to upload with my request ?
Please note that the application for Certificate of Good Conduct must using new/current passport
2.2- should I scanned all pages of the passport or just the first page that Shows my information ?
You may scanned the first page that show your information.
Thank you.
SKB Unit (Letter of Good Conduct)
Consular Division
Ministry of Foreign Affairs, Malaysia
I told you I have been in the same situation
Did you change your name ?? If not then everything is fine your name will be in their system